Fnb is the worst bank in South Africa

I'm a fnb client for 25 years now, I became a private wealth client and has been ons the last 11 years. Last year I ended up having 4 major surgeries. Can't remember most of the year. I got an email that I've been handed over to a attorney. I went into my own branch to sort it out and they reply they can nothing for me I must contact this attorney. So I've spent my whole day by calling them, even logging a call back after a while. No one answered and I can't sort out my account as fnb just turns their back on their private clients. This is how fnb works. When you are a millionaire they offer you extremely high credit cards and loans. They keep calling so that you take this up even if I don't need it. I took a credit card for rainy days and so I had the worst year of my life due to health issues. They give a damn about me. You can't talk to anyone and they refuse to answer any emails. There were millions in my bank account and the moment I was not reachable they just handed me over and that it. With the attorney nobody answers,not with emails or phone. So my next step is to take this to the next bank to help me. My business runs high and I wanted to switch my business pos to fnb but I'm glad I didn't. Fnb you are south Africa's worst nightmare. I'll never go back. I'm not gonna waste my time to call anyone anymore. I'm just switching to a bank that needs clients like me who will help build they business. Fnb felt like family,but they give you credit and soothes you while you are a big client. The moment **** hits the fan they turned their backs on me.