FNB IS THE WORST BANK EVER!!! I WILL NEVER BANK WITH THEM AGAIN AND I WILL NEVER ADVISE ANYONE TO BANK WITH FNB

I have sent emails to the bank but today is day 3 and no one has contacted me FNB is just users they deduct ridiculous amount of bank charges but never have the decency to assist their clients they are the WORST BANK TO BANK WITH EVEN THOUGH I HAVE ESCALATED MY ISSUE AND CC'D IN THE CEO STILL NO ONE CALLS THIS IS MY EMAIL :

Good day

Kindly note that I am extremely disappointed with the FNB service I went into the Branch to do a sim replace do to my phone being ******.

I was assisted and informed that I qualify for a upgrade on my FNB connect as I have had 5 devices with FNB which have been paid up and not a month missed I was issued a Sim card and then the lady informed me that my card will be delivered at no charge I was in a rush and I still asked here so can I use the sim card that she issued me with because I was under the impression that due to the “UPGARDE FOR THE DEVICE” it will come with a new sim.

To my surprise the next day I see that the upgrade was done on my FNB account and not for the Fnb connect, I was then charged with R120 for the reissue of a card and R150 for Bank charges because I did nothave funds in my account. When I called FNB I was informed that I cannot be assist by the cheque account department I must call the premier department.

I am have been banking with FNB for years and at this stage I do not want to bank with FNB anymore I am paying over R600 bank chargers every month on a Gold Cheque account and now I must pay bank chargers for an upgrade that I did not want.

I receive sms,s from FNB that my account is over drawn by R1196.88 but when I go on my online banking my account is in a minus R2404.00 which never makes sense to me I am tired of being misled and over charged.

Please note that I do not have an over draft on my account and I need this rectified I cannot understand how can a bank charge R210 and R180 on bank chargers and then R90 and for FNB’s negligence I must pay legal costs.

This is highway ******* and unacceptable my bank charges a year almost amounts to R8000 now where.

My bank chargers are no where in the bracket of the account I have and fnb’s customer service is pathetic!!

Below is the fee chargers for unpaid items so please can someone tell me how can I be charged R210 on a gold cheque account.