FNB is the worst bank ever

I've been with this bank for the longest time now and really i think it's time i moved from it, the communication is so bad, I've been trying to get ahold of them the whole day today, worst part is that they respond my emails but seems like the don't even read it cause they give me wrong information based on a wrong query.

Another thing, they want you to pay R300 and something for a payment reversal which doesn't make sense so for instance if you sent R100 and and want to reverse it you'll spend R300 and something to get your R100 back? What a rip? No im taking my money elsewhere cause clearly we're being ********** daylight here with First National Bank. And the charges are crazy to be honest they can will charge you R70 something for monthly bank fees even for an unemployed person? Im closing ghis account im always hearing people complain about these things but now i see how much misconduct is going on here with FNB. South Africa has better banks with better services and charges!