FNB IS THE WORST BANK EVER.

I had a Private Clients Account with FNB (and prior to that a Premier Acc), and I was perfectly happy. So happy in fact that I even opened my business account with FNB, then at the beginning of the year, FNB contacted me and encouraged, or rather, coerced me into upgrading to a Private Wealth acc - I feel it pertinent to state that I never asked for this, I never contacted anyone, I never app**** for anything, they contacted me. Since then I have had THE WORST service, the worst experience, so much so that I am in the process of closing my business account and moving my transactional account. Since March my ebucks and Bank Your Change hasn't worked. I have called, emailed, been on the chat. Eventually after 3 months of no assistance I was told my account wasn't in good standing because I didn't have R60k come into the account monthly (THIS IS *******) - I got an email with some random monthly amounts that don't correspond to the statements I am getting. I am trying to migrate back to a premier account but still nothing. I have asked for a reference number so I can take it to the banking ombudsman, but nothing. What do I need to do?