FNB is the WORST bank EVER!!!!

FNB truly has the WORST service ever. I have been sending complaints to FNB's complaint department and I have not been assisted at all.

My account has been frozen from 24/02/2024 by their ***** department. Natasha Moitze, their risk officer sent me an email with documents that I need to provide for the investigation. I have provided multiple documents to prove the legitimacy of the particular transaction as it was for a refund. They froze the whole account instead of the specific amount. When I followed up on the case after having submitted the docs, Moitze responded by saying that I should either submit the docs that I had already submitted or pledge my money. This showed me that she had not gone through the docs that I had provided to her. It also showed that she was not interested in investigating but wanted to simply close the case by taking my money.

I have asked that the case be finalized soon as I need to pay for my expenses.

These are the reference numbers:Complaint Reference *** Re ***** ***