FNB is the worst bank ever

my account has been locked for the second time in 3 weeks and in the 3 weeks i was only able to use my card for like 4 days and then it was locked again and nobody can tell me what is going on i have been calling them every day trying to unlock my account and they keep putting me through to the next person that does not know a thing that is going on . i cant even go to work because i have no money for transport i could not even take my grandmother to the doctors on Sunday. Today i went to an FNB branch and they told me that all of this is because i need n proof of address i have been living in the same place for over 7 years now and i even asked them can i please email another proof of address to them because i have to work i cant come in again and then they said no i cant i have to bring it in to them . i don't understand why they did not just tell met to come and update my info but NO INSTEAD THEY LOCK MY ****ING ACCOUNT I AM DONE WITH FNB I AM MOVING MY ACCOUNT TO CAPITEC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!