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Sekhonyana M

1 reviews | Active since Mar 2018

25 Mar 2018, 06:33

FNB is the worst bank ever

I never thought I would have to do this to a bank that I have loved and worked for. But FNB has really disappointed me today and hit me below the belt. I am stuck at the garage in CPT and I have missed my flight after refuelling a Car so that i drop it off at the airport with a full tank. I swipe my card and transactions decline. I know I have money in my account. I try, the app, internet bank and the contact centre I can't go through to any line. I have left the company as an employee for its internal short comings and it's going to loose me as a customer for its incompetence. FNB has gotten ****y and its time they realise there are other banks in SA. I am disappointed beyond measures because I know this post is going to go unnoticed and it will be business as usual for FNB. I will not get back my money for all this inconvinies as well and i will have to make peace with that. Money for the flights I have missed and money for the new flights. This has happened a couple of times while I was an employee there but clearly no one cares enough to fix this. Yet those responsible get paid millions and still don't give a flying ****.

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Replies (4)
SM
Sekhonyana M's update25 Mar 2018, 06:43
Reviewer Update
Oh I finally get to speak to someone on this number ********** and get transfer to a guy named Gamid or something like that. He tells he doesn't want to hear my **** he is trying to deal with an issue. And hangs a phone on me. How amazing for you incompetence FNB. Oh did I mention the Gamid guy is a manager. Yes a manager. FNB is getting ****y with our money and they dont give a damn on how they will even talk to customers
SM
Sekhonyana M's update25 Mar 2018, 09:10
Reviewer Update
Dear Customer, Thank you for logging your complaint with us. Kindly note your complaint reference number is ********** NF. To follow up on your complaint please contact us at ********** / ********** 408 and quote your reference number. Regards, FNB Care Team Sun Mar 25 06:50:01 SAST 2018. This email is subject to a disclaimer. Visit the FNB website and view the email disclaimer by clicking the “About FNB + Legal” and “Legal Matters” links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer. This is the only nonsense I will ever get from FNB☝️☝️
FNB (First National Bank)
FNB (First National Bank)'s reply26 Mar 2018, 08:56
Official

Hello sekhonyana-molapo ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

SM
Sekhonyana M's update26 Mar 2018, 10:47
Reviewer Update
This issue where RED1 goes dead from time to time for no reason is a serious matter. Clearly to FNB it is not important enough to fix it because it is still happening even now. But to customers it a serious issue where no one with an FNB account can't do anything. You are just going to send your apologies on behalf of the company because that is just your job it is what you have to do. But I bet this outage will happen again and you will still be sending the same messages. To you as FNB it is an incovinience and business goes on as usual, but to me it was a cost that I had not planned for, a major cost. And the sad part is that there is no way I will recover those costs.