FNB is the worst bank ever

You know i have never received this bull**** service in my life. My account was place on hold on 15 March 2018 and i was really not informed about their decision, i had to have my transactions declined few times and for me to contact the bank to know that they placed a hold. I contacted the bank almost everyday but all the time i was told that "We can help you". If you don't believe, go through your recordings! The account was only unlocked yesterday, 1 March 2018, after i had to stay for 2 hours in a Branch in Bloed Mall. This Branch really tried their best to assist me. I really want a written explanation why i had to go through such hell, why i had to loose so much business because of the this bank. Failure for you to give me a valid explanation, please institute closing my account with immediate effect.