FNB is the worst bank ever

I had lost my phone a few weeks ago due to a mugging and my wallet, luckily my bank cards were in my back pack, so I was using my FNB card for my daily banking, the card then got swallowed by an FNB ATM in Khayelitsha and an error stating "Device Recovery In Progress" came up and I did not get my card back.

I do not have my ID as this was in my wallet, so I went to 2 FNB branches, the one in Strand Street and the one in Long Street, so that I can get assistance using my fingerprints and facial recognition. Apparently my thumb prints could not be recognized for some reason and therefore was refused assistance, even when I asked them why they then were not using different fingers like my index fingers or something and they said no, only thumbs, meaning I sent away due to my thumbs, doe they not have facial recognition software like Capitec? I mean they pride themselves to be the most technologically advanced bank in Africa and yet their technology when it comes to customers is the worst I have ever seen, that is including their digital banking because as soon as you lose your phone, their internet banking option becomes useless. As soon as I sort all this mess out I am leaving this bank, I have learned my lesson, oh and I am still waiting on a refund that I got to reflect and it still has not, oh and there is no transparency on their fees, oh and transactions only go off your account days after you made your transaction. Thank you guys, at least now I know never to use you guys again.