JvdW
Johnathan van der Westhuizen
1 reviews | Active since Aug 2017
14 Oct 2019, 14:18
FNB IS THE WORST BANK AND "WHAT IS CLIENT SERVICE"???????
I lost my Card about three weeks ago, between FNB & CCD Couriers they have manged to pursue me in changing banks, I have taken off 3 complete days at work to wait for my bank card and still today I have not received my card or any feedback, when I wanted to change the delivery address from my home to the closest FNB Branch they put me trough to a call centre, well to state the least, waiting on call for 60 to 85 mins is not enough for them to give you a call back.
I will be changing banks because of this useless *********** management that they offer their clients.
FNB - YOUR SERVICE IS TERRIBLE AND CCD COURIERS I SEE WHERE THEY GET TAUGHT HOW TO MANAGE THEIR CLIENTS
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FNB (First National Bank)'s replyOfficial
14 Oct 2019, 15:46Good day Johnathan Van der Westhuizen,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply14 Oct 2019, 15:46
Official
Good day Johnathan Van der Westhuizen,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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