FNB is the worst bank.

FNB has terrible service and does not get back to you when you have enquired information. Staff at most branches are very unfriendly and do not help at all when you need assistance. Trying to call for assistance is a waste of time, they transfer you continuously and eventually the line goes dead. The staff is untrained and do not know their own procedures, on occasion I've had separate staff give me different policies for the same issue. I have been waiting for months just for them to send me a paid up letter which I had to continuously chase them for over months of calling, emailing and going into the bank. However when they needed me to pay the account they would not stop contacting me, yet when I needed assistance from them they suddenly aren't able to help. This is just one of many issues I kept on having with FNB. I eventually closed my account with FNB and moved my funds to a different bank. Unbelievably I am still waiting for that paid up letter tto be sent till today. I do NOT recommend this bank to anyone. For one of SA's "big 5" banks they are definitely right at the bottom of the list.