FNB is the worst

FNB refuse to contact me back. Claim number 886175. On Thursday 17 June 2025 my gyser stopped working suddenly. I have a gas gyser and is stated so on my policy. I called the insurance and register a claim around 14:30. I was informed that they would contact a sub contractor and then contact me so the can come out and check the gyser. No one called me back. Around 16:30 I call the insurance back. The consultant said that they could not come out on the Thursday and they would be there first thing Friday morning.as they could not get hold of the sub contractor. The consultant was very rude and one point even asked me what I want him to do about the gyser. He then called me back at 16:45 to confirm it was a gas gyser. I already confirmed this 3 times before. The consultant said he appointed the wrong sub contractor. He would get the right one and they would be there on Friday.

The Friday no one contacted me. I called FNB again at 11:30. They still could not get a hold of the sub contractor. She would call them and call me back at 12:00. No one called back. I called back at 13:00. They still could not get hold of the sub contractor. They said they will call me back. They eventually did call me back at 13:30. The consultant’s English was terrible and she raised her voice at me when I told her I didn’t understand her. From what I could understand their policy had all of a suddenly changed. I had to get my own plumber. Find serial numbers and take photos of the damage email them reports or something like that.

She said her manager would call me back. No one has called me back yet. Now I have a gyser that doesn’t work. My kettle has broken from being overused and and insurance company that refuses to help