FNB is the worst at dealing with customer issues!

Hi,

I withdrew 165 US Dollars from my foreign broker account on the 18th of February in the form of a chargeback to my credit card. After about a week, I realised that I had not received USD165 of my withdrawals. I contacted the broker they provided me with the ARN (Acquirers Reference Number) for the payment that was made to. It was explained to me that an ARN number only gets generated when a chargeback has been successfully completed. I have submitted the ARN numbers to the Complaints department and my Private Banker at FNB, and to date neither of them has managed to even find someone within FNB that can trace the ARN numbers to find out which payments have not been cleared to my account. I have tried every single avenue to get this resolved, and I hope that at least Hellopeter will be able to put some pressure on FNB to be get this matter resolved, as I desperately require the outstanding funds!