FNB is the worst

Never seen such incompetence from a bank, to a point where I regret opening an account for myself and my kids.Ive been getting daily emails stating that I need to upload documents despite receiving the card already.

To make matters worse I called the customer care to confirm if my account is active and how I should go about with the app etc the response I received was that I need to go to the branch as the agent will get into trouble as there is a trail should she access my account or information, all along theyve been asking security questions and accessing my portfolio and all of a sudden I need to go to the branch.