RN
Repa N
1 reviews | Active since Mar 2019
04 Mar 2019, 13:29
FNB is the WORST!
I got paid on the 28th February 2019 and even got the deposit SMS and reference etc from FNB. But then the deposit did not reflect on my account. I went to a branch (which is 100kms away) and the assistant told me the account (that I have had for over 20 years) was temporarily blocked because they needed my proof of residence and ID, which I took there. They cleared the account to work again but my deposit never reflected and they said they did not know why and couldn't assist. Now all my debit orders are bouncing and I'm so frustrated because I stayed on the phone for almost 2 hours until my airtime got exhausted with absolutely no help.
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Mar 2019, 15:24Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply04 Mar 2019, 15:24
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
RN
Repa N's updateReviewer Update
11 Mar 2019, 12:55Hi, the problem still has not been sorted out.
RN
Repa N's update11 Mar 2019, 12:55
Reviewer Update
Hi, the problem still has not been sorted out.