FNB IS THE WORST

I app**** for a business account and to date it can still not be activated, I've complained many times and the lady who called me regarding my complaint advised me that it is activated and I can registered for online banking however the cell number they have on their system is incorrect and I have called numerous times to update! Secondly I app**** for a credit card on my personal capacity even though I am self employed I pull a salary every month, the credit card has been approved and to date I have received nothing, today I call in asking about it and the guy tells me I need to send through and IRP5 form because I'm self employed,any of my business partners app**** for credit cards on their personal capacity and did not need any of this at all because their monthly earnings reflect on the bank statement as well as pay slips! I've closed my nedbank accounts prove to fnb but I've had a bad experience from day one with fnb! It's horrible from such a big bank.