FNB is the WORST

I’ve had the worst experience with this bank. Money was ****** out of my account. Random amounts that add up to R5000 from a foreign source. I immediately called the ***** department and cancelled my card, a case number was issued and that is when the drama started. You can try to phone the ***** department at any time for a follow up, the will keep you waiting for at least 20 minutes due to high volume calls - which is already a red light, what company have so many ***** complains- then when you finally get hold of an operator they will at least transfer you twice, where you will be cut off. I have tried the app way, buy typing to an operator, what a joke. The end if this story is that they said the transactions was done by a reliable source and i will NOT be refunded! This is *******! Not ONCE was i offered a reverse on the transactions? Why not? I did not make these transactions, i did not buy anything, my card is still in my purse. So how am I responsible for this. I had the same problem with Capitec and the refunded me in 24 hours. I will close all my accounts and move my money and take my business elsewhere. FNB should be very ashamed! They are a *****elent institution, *****ing money from their customers!