FNB is the worse bank in south africa

I was told i needed to go into a branch to verify my fingerprints in order to access my account information, I go in spending 2 hours in a branch which also ended up in a mess as the employees posted me from one place to the next. I call in to get my account details and they tell me they cannot give me any information i have to go into the branch. How are you still operational as a bank?