1 reviews | Active since Jan 2018
FNB is the worse bank ever
Hi, I am so frustrated, really. The Bank put a hold on my account, they didn't even tell me anything, i had to have my transactions declined until i contacted the bank to know. I was then told to submit some documents, which i did on 16 February 2018, to which i received an automated response saying i will receive a response in 24 hours. Nothing was received by Tuesday morning (20 February 2018) when i decided to send again. I have been trying to contact the bank, all consultants tells me they can't do anything but all advise me to wait. Exactly what am i waiting for? No one is telling me what is happening with MY ACCOUNT!!! I have been asking for money from my friends to really keep my business going and they can't assist any further because i am not returning their money, because it is being held by the bank. I am really going to CLOSE THIS ACCOUNT!!! I am now not able to provide services to my clients because of this thing and worse, i just don't know why!
Good day Khotso Mokoena,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Khotso Mokoena,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)