Fnb is the most heartless and ruthless bank!!!

I app**** for the covid 19 cash relief months ago but I was not approved and didn't hear anything from fnb. Now I've suddenly been approved and the cash relief account is now opened, without asking me if I still need it or whether they should still proceed with the relief. My household income has now been restored so I don't need the relief anymore. Fnb wasn't there for me when I really needed them. Besides, all the other banks gave payment breaks except for fnb, instead of offering a break they came up with a scheme to get you more in debt by making you pay back that relief money! Now I'm stuck with this relief account, they paid for one installment so far. when I'm trying to cancel this relief plan, I'm told to pay the settlement. I don't mind giving back that one installment they paid, but this settlement amount is more than double that amount. This isn't fair to us loyal, long standing customers. I tried to lodge a complaint but seem to be going nowhere! Fnb are money hungry and a coniving bank. They should change their slogan because the last thing they do is help their customers in need. Very disgusted! Will be contacting the ombudsman if I don't get a response and clear this up. They were meant to call me about this matter but did not get a call yet and it's been more two weeks.