Fnb is the most disgusting bank ever

FNB made numerous promises regarding the sweetner switching. I recieved a call on 28th June 2021 confirming that if I switch my salary to FNB, download the FNB app, register for e bucks, switch any two debit orders within 90 days I will recieved the cash incentive of 2000 rand on the 15th of the following month. I have met all requirements and I called more than 4 times, prior to my next salary date which was 25th August 2021. All consultants confirmed that everything is in order and my money will reflect in my FNB account on the 15th September 2021. I spoke to the complaints department and they assured me there is backlog and I would recieved the cash the 16th, in the 16th I got another call stating they are busy with my transaction. The 17th I got a call stating it was processed and the cash will reflect in account later that day. To no avail another empty promise. Today is the 18the September and still no feedback. This is a false premise and very disgusting. Not to mentioned my card was only given or delivered two months later from the time I recieved the call on the 28th of June 2021. I want my complaint to reach the divional director and fais ombudsman. This is disgusting service. Each time I request a Manger to call me back and not once was my request upheld from FNB. This bank is the worst bank and its full of lies and lazy poeple who pretend to give a damn for their clients but they do not give a **** a bout poeple