FNB is the Grinch during December

FNB has the worst customer service during December. Honestly its terrible if you are an FNB client. The charges are ridiculous, I lost so much money and when you go to the transactions it will be written pending yet there was a R1000 in my account now its -R1351 what is what. Fine now I got sent funds through FOREX, I clicked accept funds (Sober as a judge) yet no funds went in, I had to have a black Christmas with my son. When I chat to an advisor they say I rejected the funds, how on earth would I reject funds I need, and why do they make Forex so complicated, not only smart people get funds from overseas, even orphans in need get them and im an orphan, only a student, nevermind that, there was nothing on available reciepts, nothing on history and now when I chat to an advisor they give me an email and tell me to send an email to this merchant, informing them that I need my fund rerouted. Excuse me isnt that your JOB?? , Now I am sendind emails, I dont know when the person on the other side will respond. I have been waiting, these funds were supposed to reflect one the 24th already, today is the 28th. When I try to call on the app, the app is experiencing technical difficulties. So what now service is unavailable till when, till you bring back peoples moneys arrrhhh im so upset, my Christmas has been ruined and already so much has happened this year.