DR
Darren R

1 reviews | Active since May 2014

30 Jan 2015, 10:56

FNB IS THE ***** KING BANK!!!

This is now the 3rd time ***** has gone off my FNB account. Each time no apology has been issued, no security issues put in place, no follow up done and no responsibility taken by anyone.<br> <br> I have previously traced down personally the ********** and submitted it to the bank, who have done nothing.<br> <br> Their online verification system for ***** does not work to verify me as the owner of the account.<br> <br> I have been on the phone multiple times in excess of 15 minutes each time (I am currently still holding as we speak).<br> <br> I must go into a branch because their ***** department cannot help me telephonically or online.<br> <br> Their service is absolutely terrible, with no complaint resolution or customer communication.<br> <br> This will be escalated to the banking ombudsman ASAP.<br> <br> After 8+ years of banking with FNB, I hate their bank and their ****py service. They have gotten progressively worse over the years. I will actively dissuade all my peers, clients, relations and peers from using FNB. I have opened up an account with Capitec and they are supreme and awesome in service - they make FNB look like peasants grubbing in the dirt service and security-wise.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jan 2015, 11:38
Official
Hello Darren_Reed,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 614170.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)