Fnb is the epitome of bad service!

Where do I even start! I opened a ***** case with Fnb on May 2nd 2024, I was told I had to wait 30 business days to receive feedback however, to this day (33 business days later, 47 days in total & counting) no one has bothered to contact about the status of my case. I have called the ***** follow-up department MULTIPLE times asking for feedback and each time I was put on hold for over 40minutes and I would eventually hang up, I went to my nearest FNB branch and that was a waste of time, I tagged them on Twitter to assist and I’m honestly out of ideas! I am beyond disappointed with the service, the only reason I’m staying wit this bank is because I don’t want to deal with the admin nightmare of switching banks but the day I gain the strength to leave, they will kiss my black ass!