Fnb is terrible

Their service is terrible. I was a private client for years which served no purposes as I always had go into the bank. I did ask to downgrade my account 3 times with no satisfaction. I had to pay my monthly fee for banking which is absolutely unfair on me as I've asked for my account to be downgraded for months. I definitely will not recommend this bank to anyone with this service you guys will be losing alot of clients including some of my family and friends