JN
Johanne N
1 reviews | Active since Jul 2017
03 Dec 2019, 14:55
FNB IS TAKING MY MONEY WITH NO PERMISSION
I have been debited since the 1st of June 2018 for top up debt protection in the amount of R 354 a month, i did not request or accept this cover. FNB has been taking this amount from my account every month without my permission, Spent 4 hours on the phone trying to cancel this damn thing.
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Dec 2019, 08:50Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***7
***7
FNB (First National Bank)'s reply04 Dec 2019, 08:50
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***7
***7
JN
Johanne N's updateReviewer Update
05 Dec 2019, 11:26I received a call from FNB yesterday, Jeffrey Mavundla who advised that i cannot get a refund for the debits from my account because i have one month to dispute any payments on my account statement. we check our statements to see if anyone else *****s from us not the bank you bank with. so in other words because i bank with FNB they are allowed to debit my account without my permission????? this is nonsense!!!!!!!!!!!!! looks like FNB needs my money. I did not accept any debt protection policy and did not give permission for a debit.
JN
Johanne N's update05 Dec 2019, 11:26
Reviewer Update
I received a call from FNB yesterday, Jeffrey Mavundla who advised that i cannot get a refund for the debits from my account because i have one month to dispute any payments on my account statement. we check our statements to see if anyone else *****s from us not the bank you bank with. so in other words because i bank with FNB they are allowed to debit my account without my permission????? this is nonsense!!!!!!!!!!!!! looks like FNB needs my money. I did not accept any debt protection policy and did not give permission for a debit.