FNB is taking more than 3 months to close an account!!

I have requested FNB to close my account 10times because I changed banks and I don’t use that account. This request has been on their books for 3 months now. Every time, they change me fees, I pay immediately (sometimes with the call Centre agent on the phone with me) and still nothing.

My patience has run out and I recommend that no one joins FNB despite the promises they make. Their customer service is terrible!