1 reviews | Active since Jan 2017
FNB is suppose to keep our money safe??????
<p>Not only did FNB take this months credit card payment of 4 days earlier but they decided to take of over R4000 when my payment was R1300? When I called the call centre, Kathlego was not just unhelpful but rude and spoke over me. I finally got a number for the collections department which they told me yes it was an error for them to take so much money off my cheque account and they will request for the money to be transferred back into my account but it will take 3-4 days! Now why can they take money as and when they please but we must wait 4 days for them to fix their mistakes. </p> <p>I will be moving all my accounts and my husbands company account to Nedback! I'm done with the incompetency at FNB where they think of only themselves and NOT their clients.</p>
Good day Ms. Chantelb3
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Chantelb3
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***