FNB is still useless

They have unbeknownst to me allowed a change on my banking inContact details to someone else which is now receiving all my personal information everytime I swipe my card. I called them to get assistance to change the number to my personal number as it displays as my number on the FNB app and on my FNB Account site. First I get transferred to 4 different users just to be told I need to go into a branch. I DO NOT WANT TO GO INTO A BRANCH AS COVID IS RUNNING RAMPANT AND YOU CREATE A SYSTEM WHICH IS UTTERLY USELESS WITH USELESS STAFF.

I am tired of this. FNB, I have been with you for over 10 years, with my business and my personal account. I think it is time you wake up. I will be changing my accounts to a different bank which actual does as they say, for eg 2 agents told me it is possible to change your details online. Now I can't.