FNB is still the most useless financial service provider in South Africa

Is it possible to be more useless? I simply want my bank statements from July to End January in .CSV format. I asked on the messaging and got the wrong information, I searched the web and got the wrong information. I even asked ChatGPT whcih also thought this should be easy as pie and got the wrong information. Eventually I had to phone, speak to the useless robot abd then get through to a human, who, although friendly enough was also unable to deliver and had to send the request to another team. I was supposed to have the information in a couple of hours or someone would call back. Nope. No call and no statements. It can't seriously be that difficult.