nM
nqobile M

1 reviews | Active since Mar 2015

19 Oct 2018, 06:13

FNB IS *****ING MONEY FROM MY ACCOUNT

I'm so disappointed with the service i'm receiving from FNB. I regret leaving my bank. every time i make a transaction( which i'm monitoring) there is a deduction on my account, it then says reserved for purchase then it goes to the balance that is inaccessible. THIS IS HOW IT WORKS. THIS IS WHAT HAPPENS EVERY TIME I MAKE A TRANSACTION. For some reason there amounts going off on my account and i'm told that it was not deducted when i made a purchase. This is not true and it has happened twice this month. Twice and your tellers just make up storied to get me out of their face. This doesn't make sense. I would like to be advised as to what i should do to close my account cause I've never experienced this with my previous bank. This is shady as hell and does not make sense that you can go into my account deduct money and then tell me stories about transactions that were not deducted. I've been monitoring my account. its a lie.GO and check my account and reverse both the amounts that have been deducted on my account. And the most disturbing/suspicious part is that after a few day you remove the deduction from my transaction list. Please attend to this matter or i'm moving my salary this month.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Oct 2018, 08:43
Official

Good Day Nqobile

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***