FNB IS *****ING FROM ME!!!

I have been trying to get a hold of the Personal Loans department for so long now that I keep wasting all my airtime just being on hold and listening to the voice recording telling me that call volumes are high. I can understand that they are busy, but how long does one have to wait to receive assistance? FNB needs to stop debiting my account as the Insurance Policies are supposed to be taking care of this. I now keep being charged R110 for every debit order not going through since July. I have spoken to Jared who was supposed to reverse those charges, but a few weeks have gone and still nothing! I can't make other payments from my account becuase I am now being charged for something that I am not supposed to be charged for and am now in arrears with my other accounts!!!! Can someone from personal loans contact me NOW and stop the debit orders from going thorugh? I have always spoken highly of FNB, but ever since dealing with my insurance policy claims, service has been the worst and I am basically being ******!