FNB is starting to fail it's customers

I have made a payment via sharp on 1 August 2026 when I did a follow up to the person I was payment the payment did not come through today I have logged a case on the second August 2026 (CAS-***-W1V7D1 ) I was told pay sharp is not working IT is busy working on it, today it's the 18th August 2026 I have been calling FNB on several occasions and they transferring me from one department to the other till today my matter is still not resolved what bad experience