fnb is soooo unprofessional

<p>hello everyone, i opened an fnb account +-2 years ago, i have been using my fnb account strictly for trading online with online platforms called altcointrader.co.za and localbitcoins.com, and 2016 late i decided to upgrade to a business account because i see the trading potential, then i openes a business account with fnb and also registered a business through them.</p> <p> </p> <p>since i have been banking with fnb my account never had a transaction of some salary but only trading transactions from traders, i have been trading smooth selling bitcoins online which is cryptocurrency, with no problem until on 2nd of june 2016 i traded with a trader who paid me R360 000 from investec and claims that he did not authorise the transaction he has been hacked, he did not know that his account was in use. on the 2nd june my business account was locked because of this and this person opened a case.</p> <p> </p> <p>i contacted fnb call center and agents keept on sending me to wrong departments for weeks until i was able to reach samantha triegaargt who is the fnb investigator, i provided to her all the proofs that im a day trader and these funds were for a purchase and the buyer received the bitcoins, then days later she says i need an affidavit, then i went to the police station to make one then my account was opened just for less than 12hours, i just tested the hold by buying airtime, the following day i tried to call samantha till today the number just rings and goes to voicemail the number is ********** for two full weeks the number is not working.</p> <p> </p> <p>then after a few days samantha sent me an email stating that i need a court order in order she can help me, here comes the stupid part why did she tell me to present all these things and at the end telling me i need court order? how can i afford a lawyer with my account closed, and i rep**** to her email asking how do i obtain a court order till today i have no answer . when i call they always tell me that i have to wait for the investigation to end but today 6th july 2017 i woke up and i have a notification saying that R 30595 was removed from my account without informing me about the case progress or the investigations feedback and my account is still locked</p> <p> </p> <p>fnb does not value its clients, why does fnb have to trust the trader who paid with funds from investec over me their long term client? who came to an conclusion that money has to be reversed and i have to loose my bitcoins which i got very hard why does fnb have reverse my funds to the person they do not even know he is just making this up. </p> <p> </p> <p>why should someone from investec (the buyer) has to gain double? this person got coins worth R360 000 and suddenly claims he did not buy, why cant fnb look at my statement from the begining to see all the transactions and ask the depositors what are the funds for? so this means someone can buy a car and say he was hacked to go with the car and his money?</p> <p> </p> <p>this is not even a trick, fnb does not value its business bankers, fnb is so disappointing after so long this situation is really bad because i registered an fnb bank on my trading profile now i have to move to another bank. i truly hate what fnb is doing to me now what must i do i already called 100+ times the call center agents know nothing but just see your account is locked, everyone i speek to about this say is sending me to the correct department its like kids working at fnb,</p> <p> </p> <p>fnb has untrained unprofessional , uninformed employees, </p> <p> </p> <p>thank u very much fnb first nonsense ban****</p>