FNB IS SO FRUSTRATING!!! HORRIBLE CUSTOMER SERVICE!!!

I am so frustrated with FNB. I recently started working n I opened the account with them. This was on the 28th of January and up till today,I still have not received my bank card. I called multiple times and even went to the branch so many times!!

This is after they convinced me to take a fusion account and I told the agent who assisted me at the branch that I don’t have all these supporting documents they want,after all I’ve just started working. The agent told me they won’t want any documents. Fast forward to a few weeks later, they ask for supporting documents. Then I told them to downgrade me n give me a normal cheque account but that was not done!

The struggle I have to go through to spend is to transfer money to a different account then I can get access to the funds because even going to the atm to do a cellphone withdrawal, they will charge me for

Now I’m starting to regret why I agreed to open an account with FNB when my husband convinced me to. All I want to know is whether I will ever get my bank card or I should close my account and move to a different bank. This is so annoying, how can it take so long to order a card n get it delivered to me? If there was a -1 star rating I would give it! This is just horrible customer service