FNB IS SO DIFFICULT

I have been trying to get through to FNB customer service and every single time i get put through to the incorrect department, WASTING MY AIRTIME and not being helped. This is beyond PATHETIC! All i want to do is downgrade my bank account to be able to pay LOWER BANK FEES as i cannot afford to pay these exorbitant bank charges everytime.

PLEASE CONTACT ME ASAP