FNB is so cruel & horrible to its customers even during COVID-19

Our bond was registered on the 2nd June 2020. Its already June, I would have thought FNB thinks for its customers to allow the debit order to be on the 31st July 2020. Why would FNB be so cruel & inconsiderable to its loyal customers. We asked Xikombiso but she unhelpful. Secondly, FNB claimed that we signed for the debit order for the 20th of every month. Thats incorrect as we scratched that date when we signed. Have received a copy from the bond lawyers. Why is FNB is so nasty , wicked to its loyal customers to such an extent? " How can we help you" slogan is just a window dressing & so ****.