GN
Gci N
1 reviews | Active since Jan 2022
10 Sept 2026, 07:02
FNB IS SO BIG TO CARE ABOUT ITS CLIENTS: THEY ARE INACCESSIBLE AND HAVE NO ACCOUNTABILITY
FNB sent me an email and documents concerning an August refund for a loan relief. The refund was to be paid within 3-5 days. It's getting to 10 days now. I called and called, used the chat, and emailed. The only thing I got was that a note was made for the August refund, but no one is taking responsibility. It's like no one knows anything about it. If my bank can't assist, and it's so difficult to get connected, it's a huge frustration.
Helpful (0)
Replies (2)0
Replies (2)GN
Gci N's updateReviewer Update
10 Sept 2026, 21:21I have just seen a note that my complaint has been closed. There are so many contradictions. what i get now is totally different from what i was told last friday. it also contradicts this email:
RE: UCN ***9 (Glory)
Inbox
Inbox
- Message 1 of 3. For JAWS, turn virtual PC Cursor on if needed.FNB AssistTo: me · Tue, Sep 1 at 8:34 AM
- Good day,
- Please note that the temporary relief was scheduled to be implemented from September to November, as the approval was granted only one day prior to your scheduled debit order date. However, in line with your request, we have processed a refund, and the funds should reflect in your account within 3 to 5 working days. Kindly note that, as a result of the refund, your temporary relief will now conclude at the end of October, and your normal monthly instalment repayments will resume in November. For your convenience, a copy of the Variation Agreement has been attached. Please use your ID number to access the document.
- Kind Regards,
- Glory
GN
Gci N's update10 Sept 2026, 21:21
Reviewer Update
I have just seen a note that my complaint has been closed. There are so many contradictions. what i get now is totally different from what i was told last friday. it also contradicts this email:
RE: UCN ***9 (Glory)
Inbox
Inbox
- Message 1 of 3. For JAWS, turn virtual PC Cursor on if needed.FNB AssistTo: me · Tue, Sep 1 at 8:34 AM
- Good day,
- Please note that the temporary relief was scheduled to be implemented from September to November, as the approval was granted only one day prior to your scheduled debit order date. However, in line with your request, we have processed a refund, and the funds should reflect in your account within 3 to 5 working days. Kindly note that, as a result of the refund, your temporary relief will now conclude at the end of October, and your normal monthly instalment repayments will resume in November. For your convenience, a copy of the Variation Agreement has been attached. Please use your ID number to access the document.
- Kind Regards,
- Glory
GN
Gci N's updateReviewer Update
11 Sept 2026, 14:52SINCE I PRIVIDED THE EMAIL INDICATING THAT THE REFUND WAS BEING PROCEESED AND THAT I NEVER REQUESTED FOR A RELIEF FOR SEPTEMBER TO NOVEMBER, BUT REQUESTED FOR AUGUST TO OCTOBER, FNB IS QUIET. IT IS DOCUMENTED. IT LOOKS LIKE THERE IS SO MUCH INCOMPETENCE AND DISJOINTED OPERATIONS AT FNB. EVERYONE IS DOING HIS OWN THING RESULTING TO CONFUSION. THEY SEEM TO NOT KNOW WHAT IS HAPPENING AFTER I SENT THEM AN EMAIL FROM THEM. THISERE IS NO BETTER WORD FOR THIS EXCEPT FOR INCOMPETENCE AND DISJOINTED OPERATIONS AT FNB. THEY EVEN RESPOND TO ISSUES WITHOUT ANY INVESTIGATION.
GN
Gci N's update11 Sept 2026, 14:52
Reviewer Update
SINCE I PRIVIDED THE EMAIL INDICATING THAT THE REFUND WAS BEING PROCEESED AND THAT I NEVER REQUESTED FOR A RELIEF FOR SEPTEMBER TO NOVEMBER, BUT REQUESTED FOR AUGUST TO OCTOBER, FNB IS QUIET. IT IS DOCUMENTED. IT LOOKS LIKE THERE IS SO MUCH INCOMPETENCE AND DISJOINTED OPERATIONS AT FNB. EVERYONE IS DOING HIS OWN THING RESULTING TO CONFUSION. THEY SEEM TO NOT KNOW WHAT IS HAPPENING AFTER I SENT THEM AN EMAIL FROM THEM. THISERE IS NO BETTER WORD FOR THIS EXCEPT FOR INCOMPETENCE AND DISJOINTED OPERATIONS AT FNB. THEY EVEN RESPOND TO ISSUES WITHOUT ANY INVESTIGATION.