FNB is ****!

This morning a service provider debited my account for 2 transactions incorrectly. I could not get through to them and decided to call FNB to reverse the one transaction. They tell me they can't help me via my online banking (when they initially said they would be able to successfully help me on this platform). Instead they say I should submit a form and the money would be back with me in 7 days. Tell me does it make sense that a transaction with the same amount about 2 min apart is made and then it takes that long to reverse only one of those transactions. Clearly one can see that should not have happened but their stupid consultants cannot even think outside of processes when something is so clear as day!!!

Disgusting service!