FNB is shamelessly *****ing from clients

Three weeks ago I informed FNB that they have overcharged me on my banking fees. First why tried to convince me that I was confused and that it was the change in the VAT that I didn't understand. After two days of waiting for them to respond I finally called again and managed to find a person with some simple math s****s to understand that what they charged me was not a prorata fee. Then I received a lukewarm apology and an equally half-hearted response to my dissatisfaction in the form of the following: " However , for that the additional pro-rata fee , they will be Running a Refund File to refund the customers who were overcharged (over and above their usual/normal monthly fee)".

Three weeks on, I still have not received my refund and I am sure that FNB has reaped the benefit of having my money and that of thousands of other clients. This is no better that being ******, with the exception that they pretend that they are doing you a service. FNB has been teetering on the brink of this relationship with their consistent lack-lustre service and have finally managed to push themselves over the edge. It's time I move my business elsewhere.