LH
Laercé Heslop
1 reviews | Active since May 2019
24 Jun 2019, 14:44
FNB is shameful.
I have logged so many queries and complaints. This bank refuses to acknowledge me or my query. I get a call back after I review on helloPeter but nothing ever comes of it. Communication with this place has been horrific. I’ve held on the phone for over 40 minutes at a time to speak to someone because they clearly do not want to call me. I’ve spent so much money calling them to query something where I’m being charged for their errors. It’s just disappointment after disappointment.
It’s definitely time to leave, after spending all of my adult life banking with them I’m finally enough of speaking to people who do not care
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Replies (1)
FNB (First National Bank)'s replyOfficial
24 Jun 2019, 15:52Good day Laercé Heslop,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to our Sales and Service Contact Centre and have requested that they be in contact with you.
Reference number ***NF was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to our Sales and Service Contact Centre and have requested that they be in contact with you.
Reference number ***NF was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
FNB (First National Bank)'s reply24 Jun 2019, 15:52
Official
Good day Laercé Heslop,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to our Sales and Service Contact Centre and have requested that they be in contact with you.
Reference number ***NF was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to our Sales and Service Contact Centre and have requested that they be in contact with you.
Reference number ***NF was issued for your complaint
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints
*** (option one)