Fnb is ******** me

On the 17th August at 16:20 I was at Trade route mall FNB branch withdrawing R1000 from an ewallet but to my surprise no money came out, so i immediately prevented people from using the ATM soo i could log a call . During the 1st call logged i got a *** and the consultant: Nhlanhla adviced me to go to de branch if the money wasn't reversed by Monday. On the 19th which was the Monday i went into the branch and again i was put on the phone and the guy assisting said i had a call log reference soo we will need to log an ATM DISPUTE instead soo we did and i was given a new reference number ***. Later on the 3rd of September i went to rhe clearwater branch and whilst there i was given yet another *** and was told it is the ATM CUSTODIANS reference and that the matter was still in process. On the 9th September when i called again to my surprise was told my dispute was refuted I then asked Brandon to escalate the matter and was promised that Fekile will get the right people to contact me. On the 15th September i requested that they get footage from the mall n Atm showing me accepting the money but still no communication from the bank side. Today the 18th i called in and still there has been no change and still no communication from the bank side.

Please help me in getting my money back and with this experience i wouldn't recommend the bank..