1 reviews | Active since May 2017
FNB is sad story to tell. . .
<p>FNB Forex</p> <p>Once again FNB you AIM to disappoint.<br />As I work and live outside of SA, I stupidly thought that being a Private Client (paying above premium price) and having a Private Banker at my disposal was a brilliant idea. . How wrong was I. However once I am back on SA soil I will be making amends to how I do banking. <br />Going back to me op primary reason for this review, I am reliant on FNB Forex to transfer funds into SA, initially it worked perfectly, I transfers the funds, then with 2 working days I am requested to generate a quote, which if I am happy with is cleared with the work day. <br />However in March and May it seems to not be the case, besides being given insincere apologies from your various consultants I have had no feedback. <br />On the 25 April I transfered funds IU to my FNB account. A quote was generated a few days later . . . Today is the 10th of May and I have had those funds not begin cleared. My account is currently overdrawn, Asni had debit orders that went through. I am being constantly reminded via SMS to reticfy the situation by depositing funds in to my account . . . Really FNB why don't you just deposit those funds for me?<br />Who is going to be paying the interest incurred as a result of your lack of commitment to its clients. <br />Pathetic service . . . After 24 years of being a customer, I feel like I have outgrown this relationship.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
