CN
CHRISTINE N
1 reviews | Active since Aug 2019
30 Jun 2020, 15:45
FNB is running away from dealing with my unpaid debits & missing money... instead keeps giving me new reference numbers.
Latest ***
30th JUNE 2020...
Catherine and her Senior Consultant still have not responded. I just hope this complaint is not closed once again without me being informed.
I hope not.... I hope to God not.
Helpful (0)
Replies (3)0
Replies (3)CN
CHRISTINE N's updateReviewer Update
30 Jun 2020, 16:12Complaint Reference ***
Customer Resolution Centre | 4:06 PM (4 minutes ago) | |
to me
to me
Dear Valued Customer
FNB High Priority Complaint reference *** has been sent to Customer Resolution Centre. ***.
A Consultant will contact you within 24-48 Business hours. This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
FNB High Priority Complaint reference *** has been sent to Customer Resolution Centre. ***.
A Consultant will contact you within 24-48 Business hours. This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
CN
CHRISTINE N's update30 Jun 2020, 16:12
Reviewer Update
Complaint Reference ***
Customer Resolution Centre | 4:06 PM (4 minutes ago) | |
to me
to me
Dear Valued Customer
FNB High Priority Complaint reference *** has been sent to Customer Resolution Centre. ***.
A Consultant will contact you within 24-48 Business hours. This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
FNB High Priority Complaint reference *** has been sent to Customer Resolution Centre. ***.
A Consultant will contact you within 24-48 Business hours. This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
CN
***Inbox | x
CHRISTINE N's updateReviewer Update
03 Jul 2020, 12:50Message from CATHERINE after the missed call from Tel: *** @11:21
***Inbox | x
FNB Contact Centre | 11:42 AM (1 hour ago) | |
to me
to me
Good day MRS CHRISTINE T NXUMALO
Please note we have tried to make contact with you on cellphone number: *** to no avail.
Please advise when a convenient time will be for me to make contact with you.
Regards,
Catherine This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
Please note we have tried to make contact with you on cellphone number: *** to no avail.
Please advise when a convenient time will be for me to make contact with you.
Regards,
Catherine This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
CN
CHRISTINE N's update03 Jul 2020, 12:50
Reviewer Update
Message from CATHERINE after the missed call from Tel: *** @11:21
***Inbox | x
FNB Contact Centre | 11:42 AM (1 hour ago) | |
to me
to me
Good day MRS CHRISTINE T NXUMALO
Please note we have tried to make contact with you on cellphone number: *** to no avail.
Please advise when a convenient time will be for me to make contact with you.
Regards,
Catherine This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
Please note we have tried to make contact with you on cellphone number: *** to no avail.
Please advise when a convenient time will be for me to make contact with you.
Regards,
Catherine This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer.
CN
Christine Nxumalo | 12:47 PM (4 minutes ago) | |
to FNB
CHRISTINE N's updateReviewer Update
03 Jul 2020, 12:54My response to Catherine from FNB Contact Centre <***>
Christine Nxumalo | 12:47 PM (4 minutes ago) | |
to FNB
You tried calling at 11: 21, exactly the time I was getting an update from my kids school regarding returning to school on Monday. So, you did not call me back, why? Or it's not important enough for you to call until you reach me?
I am available now at 12:45... but why can't you not give me feedback via email, when clearly your availability and my availability never seem to match?
And note that this matter cannot be closed until I am satisfied with the relevant feedback... so stop closing this matter.
CHRISTINE NXUMALO
CN
CHRISTINE N's update03 Jul 2020, 12:54
Reviewer Update
My response to Catherine from FNB Contact Centre <***>
Christine Nxumalo | 12:47 PM (4 minutes ago) | |
to FNB
You tried calling at 11: 21, exactly the time I was getting an update from my kids school regarding returning to school on Monday. So, you did not call me back, why? Or it's not important enough for you to call until you reach me?
I am available now at 12:45... but why can't you not give me feedback via email, when clearly your availability and my availability never seem to match?
And note that this matter cannot be closed until I am satisfied with the relevant feedback... so stop closing this matter.
CHRISTINE NXUMALO