FNB Is run by ********s

I went to an FNB atm to withdraw some cash. I put my card into the card slot, it took in the card but the atm screen was frozen up, even the buttons did not work. It did not give me my card back. I called the help number on the side of the atm only to be told they can cancel the card and order me a new card at MY EXPENSE!! I went on the fnb app and cancelled my card while i was standing at the atm to make sure nothing else goes wrong. When cancelling the card there is no option for card lost in atm only ****** or lost. I chose lost and ordered a new card. Today I see I have R150 out of my account for a new card to be sent to my branch. My question to FNB is WHY? Why must i pay your ******ionate fees when it is YOUR Machinery that does not work. Your ATM's are far and few and when i manage to locate one, it does not work.

2 Questions to FNB: 1) Why must I pay R150 for a new card due to your ATM not working? 2) Why must I pay your ******ionate account fee every month (which has just increased yet again), i.e. Please justify the R260 per month I have to pay for a service that is simply... NOT WORTH THE MONEY I PAY!!!!!

I demand that the R150 new card fee be paid back into my account and I demand a reasonable Essay as to why My account fee is so high for services that you do not own up to!