cS
candice S
1 reviews | Active since Mar 2021
04 Feb 2025, 11:45
FNB Is Ruining My Credit Score – URGENT FIX NEEDED!
I have been trying since November 2024 to correct a false arrears listing on my FNB Fusion account, which has negatively impacted my credit score.
FNB incorrectly reports that my account was in arrears for 9 months before closure. Experian and TransUnion have confirmed that only FNB can correct this, but I have received no resolution. Additionally, a *****ulent credit card was opened under my name, and FNB has not investigated or removed it from my profile.
Despite multiple Secure Chat conversations, branch visits, and calls, this issue remains unresolved. Please correct this immediately.
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candice S's updateReviewer Update
12 Feb 2025, 11:08I appreciate FNB’s response on 4 February 2025, stating that my complaint has been escalated and a reference number was provided. However, I have yet to receive any further feedback or resolution regarding my issue.
I would like an update on the progress of my complaint. When can I expect a response and resolution? The continued lack of feedback is frustrating and disappointing.
Looking forward to your urgent response.
cS
candice S's update12 Feb 2025, 11:08
Reviewer Update
I appreciate FNB’s response on 4 February 2025, stating that my complaint has been escalated and a reference number was provided. However, I have yet to receive any further feedback or resolution regarding my issue.
I would like an update on the progress of my complaint. When can I expect a response and resolution? The continued lack of feedback is frustrating and disappointing.
Looking forward to your urgent response.