1 reviews | Active since Sept 2017
FNB is refusing to pay back my R2000
FNB is giving me a responsibility to find the owner of the account that i have no business with, my understanding is that i have no responsibility to trace the account owner and request or demand a refund, FNB has a responsibility to accept funds into accounts but cannot trace and refund, and i find this very strange, all i need is my money and if FNB has an argument not to pay back the money, i need solid grounds from them so that i take this matter further.
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number is ***.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number is ***.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)