FNB is really the most useless bank, very poor service (if any)

You can't get through to the right department / people, if you do they say it is for another department. Even horrific on emails and getting back to you. No comfirmation of receipt of email, nothing.

Don't respond, don't care, FNB has just just become a low grade useless bank. I managed to get through to a consultant and requested that the voice recording of the call be sent to me (which FNB says is my right to ask) and still waiting (that was the 28th January).

Really pathetic and poor poor service.