1 reviews | Active since Feb 2012
FNB is really grating me
So I call FNB today to make a payment arrangement on my loan, as I am struggling. They tell me they cant help. Now make me understand, I come to you to advise that I want to make arrangement for an amount I can pay yet you tell me that you cant do that. Would you rather not receive any payment at all? Makes no sense at all...
So when I cant pay at all, you'll be very quick to send me to Collections/Lawyers. #BadBusinessPractise
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***