FNB is really bad at servicing their customers

FNB employees really give them a bad reputation it’s like nobody knows what their job is, my account was handed over to daly credit corp as I was unemployed and in arrears, I have paid up all my arrears and my account is up to date but daly credit corp won’t cancel my debit order as it needs FNB collections department to instruct them that my account is back with FNB. FNB loans department wants to create a debit order for my account but nobody is apparently authorised within the department to write to daly credit corp and inform them that my account is up to date. FNB collections department doesn’t reply to any of my emails and everyone I call I’m told to check after 3 business days but nothing is ever done, every consultant I speak to says there’s nothing on the system